iDATA GROUP

18 Governments Represented

3 Governments
Represented

Federal Republic of Germany,
Republic of Italy, Czech Republic

16 Countries of Operations

14 Countries
of Operations

Strong focus on
international growth

104 Service Centres

86
Visa Application Centres

Proven high-quality
roll-out speed

18 Governments Represented

Guaranteed service
continuity

11+ Million Application Managed

5.5+ Million
Applications Managed

Global main provider
for Germany

18 Governments Represented

600+
Employees Worldwide

100% background
checked

High Quality Standarts

98% Customer
Satisfaction

Exceptionally high
service quality

Outstanding Security Track Records

Servers within the
European Union

Outstanding Security Records ISO9001, ISO14001, ISO27001

OUR SERVICES



Visa
Application
Support



Consular
Services



Scanning and
Documents
Management



Health and
Medical Tests
(COVID-19)



Biometric
Enrollment



E-visa/ETA
and Identity
Management



Support To
Visa Applications
Decison



Documents
Verification
and Certification



Government
Services to
Citizens

USER EXPERIENCE

Application Process Overall Satistifaction
Service Centres Quality And Comfort
Call Centre Operators Level of Knowledge
Call Centre Operators Level of Knowledge

External independent survey - Based on 3,100 customers, “very satisfied” and “satisfied” answers


"iDATA has maintained a high level of performance to the Consulate full satisfaction. Moreover, iDATA has managed to offer consistantly a high-quality service to visa applicants, employing qualified and well-trained personnel"

Head of Visa Section
Embassy of the Federal Republic of Germany in Ankara


"iDATA has provided the service of scanning all visa applications’ documents (including passports) on a daily basis. To this extent, iDATA has utilized its own full page scanners and document management software, being able to provide an high-quality service respecting the data privacy requirements including regulation EU 95/46 EC."

Head of Visa Section
Embassy of the Republic of Italy in Baghdad

OUR OFFICES

SECURITY AND DATA PROTECTION

iDATA protects the entire life span of data, from the initial creation to the final disposal. Process design, facilities development, technology deployment and staff management are integrated to guarantee full reliability.


iDATA has ISO 27001 certification based on BSI baseline-protection (“Grundschutz”) standards which proves that iDATA conforms to strict and specific requirements provided by the German BSI (Federal Office of Information Security).

ISO 9001 (Service Quality)

ISO 9001 (Service Quality)

ISO 27001 (Information Security)

ISO 27001 (Information Security)

ISO 27001 (Information Security)

ISO 14001 (Environmental)

Positive About Disabled People

Positive About Disabled People